FREQUENTLY ASKED QUESTIONS:
DUE TO COVID-19 WE ARE ONLY ACCEPTING PICK-UP IN STORE. WE ARE UNABLE TO SHIP AT THIS TIME.
Which credit cards do you accept? (Our Boston location accepts CASH ONLY. )
Visa and Mastercard are accepted, as well as debit cards which bear the Visa or Mastercard logo. Regretfully, American Express, Discover/Novus is not accepted.
Can I cancel my order?
Yes, you can, as long as the item has not been shipped.
I canceled my order but I haven\’t received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.
Can I return an item that is damaged?
Some merchandise can be returned if damaged for full merchandise less any shipping charges. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials.
Can I return an item I just don\’t want?
No. Merchandise purchased can not be returned if you simply do not want the item any longer. Due to health regulations, we are unable to restock these perishable food items.
What happens if the item I ordered is not available?
On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.
What is the handling and Delivery confirmation charge?
The handling charge is an amount charged to put the order together, including all necessary shipping materials necessary to ship the product properly in order that it may arrive to its destination in the best condition possible. The delivery confirmation charge is a fee that United States Postal office charges when there is an acknowledgment of delivery. It is used also as a tracking method in case a problem arises, if a problem arise, we will supply the customer with a tracking number to track the product with USPS. Due to the perishable nature of our products, we cannot restocked the item for resale. This method helps insures us that once the product leaves our premises and that it has reached its destination, Modern Pastry is no longer responsible for the delivery.
How long will it take to receive my order?
The standard shipping time for orders shipped via USPS ground is 3-5 days. Shipping orders to areas outside of the New England region may take longer.
Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via USPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.
Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.
Can I, as a customer, choose to call another carrier, ie Fedex, to ship my product?
Yes. You as a consumer can make all/any arrangements with any carrier you choose. Please schedule the pickup at our Medford location (20 Salem Street Medford, MA 02155). You will also need to forward us all the pertant information. You as the consumer are still responsible for the payment of all products and the handling fee of $4.00. Modern Pastry holds the right to use the credit card information provided for the purpose of payment for shipping expenses of your choice of carrier need be any payment on our form.
Can I ship products overnight?
No, unfortunately overnight shipping is not available.